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ServicePass Self-Service Portal

ServicePass Self-Service Portal

Sept 10, 2020

What is SurePassID ServicePass?

SurePassID ServicePass is a web-based self-service portal that allows users to manage their One-Time Password (OTP), Card Security Codes (dynamic CVx) and FIDO U2F security tokens. ServicePass offers users all the functionality they need to manage their strong authentication tokens, eliminating the costs associated with help desk calls.

ServicePass is delivered in both an out-of-the-box installable image that allows for simple stylistic changes such as CSS style sheets and corporate logo’s. It also serves as an open source solution that can be completely customized and enhanced for virtually any support situation.

ServicePass uses the SurePassID API’s (REST and Windows WCF) allowing for complete integration into existing intranet, extranet and internet enterprise service desk applications while serving as the foundation for newly developed self-service applications.

Self-Service Functions

ServicePass offers all the functionality users need to manage their soft and hardware tokens. The ServicePass provides the following capabilities:

  • Token Registration

  • Token Synchronization

  • Lost Token Disablement and Re-Issuance

  • Automated Notifications

  • Password Reset

  • SurePassID API Advanced features

  • Integration into 3rd Party applications

Supported Tokens

Soft Tokens

  • SurePassID Mobile Authenticator (OATH & dCVV)

  • SurePassID Desktop Authenticator

  • SurePassID Push OTP Technologies (SMS, Email, SMS challenge response, U2F)

  • Mobile OTP

  • SurePassID Google Authenticator

  • SurePassID FIDO U2F Virtual Devices

Hard Tokens

  • SurePassID TapID

  • SurePassID Display Card

  • SurePassID TapID Treo

  • SurePassID OTP Key FOB

  • OATH compatible device

ServicePass Installation Guide can be found here.

ServicePass User Guide can be found here.